1. Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of the zaventra.io website, content, and services (collectively, the "Services") provided by Zaventra.io ("Zaventra," "we," "us," or "our"). By accessing the Services or engaging Zaventra under a separate statement of work, you agree to be bound by these Terms.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not have such authority, or if you do not agree, do not use the Services.
2. Services
Zaventra provides premium SEO, web design and development, social media marketing, and related digital growth services. Specific deliverables, timelines, fees, and responsibilities for any engagement are defined in a separate proposal, statement of work, or order form ("SOW"). In the event of a conflict between these Terms and an executed SOW, the SOW controls for that engagement.
3. Eligibility and Accounts
The Services are intended for businesses and professional users aged 18 or older. You agree to provide accurate, current, and complete information when communicating with us and to keep that information up to date. You are responsible for maintaining the confidentiality of any credentials you receive from us and for all activity conducted under your account.
4. Acceptable Use
You agree not to use the Services to:
- Violate any applicable law, regulation, or third-party right.
- Infringe intellectual property, privacy, or publicity rights.
- Transmit malware, spyware, or other malicious code.
- Attempt to gain unauthorized access to our systems or those of our clients or providers.
- Interfere with or disrupt the integrity or performance of the Services.
- Reverse engineer, decompile, or scrape any portion of the Services other than as permitted by law.
- Misrepresent yourself, your company, or your relationship with Zaventra.
5. Fees and Payment
Fees for engagements are specified in the applicable SOW. Unless otherwise stated, invoices are due within 14 days of issuance. Late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. We reserve the right to suspend work on accounts with overdue balances. All fees are exclusive of taxes, which are the responsibility of the client unless stated otherwise.
6. Intellectual Property
All content on the zaventra.io website, including text, graphics, logos, software, and the underlying design system, is owned by Zaventra or its licensors and is protected by intellectual property law. Nothing in these Terms grants you any right to use the Zaventra name, logo, or marks without our prior written consent.
For client engagements, ownership of deliverables transfers to the client upon full payment, except for (a) Zaventra pre-existing materials, methodologies, frameworks, and tooling, which remain our property, and (b) third-party components, which remain subject to their respective licenses. Specific IP terms in an executed SOW will control for that engagement.
7. Client Content and Access
For engagements requiring access to client systems (analytics, search consoles, ad platforms, content management systems, or hosting), you grant Zaventra a limited, non-exclusive license to access and use such systems solely to deliver the agreed services. You represent that you have the rights necessary to grant such access and to authorize the changes we implement on your behalf.
8. Third-Party Services and Links
The Services may interoperate with or link to third-party platforms (such as analytics, advertising, content management, or hosting providers). Your use of those platforms is governed by their own terms and privacy policies. Zaventra is not responsible for third-party services, their availability, or their content.
9. Confidentiality
Each party agrees to protect the confidential information of the other party using the same degree of care it uses to protect its own confidential information, and in no case less than a reasonable standard of care. Confidential information does not include information that is publicly available, independently developed, or rightfully obtained from a third party without restriction.
10. Warranties and Disclaimers
Zaventra warrants that the Services will be performed in a professional and workmanlike manner consistent with industry standards. Except for this warranty and any warranties expressly stated in an executed SOW, the Services and the website are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee specific rankings, traffic levels, conversion rates, or revenue outcomes. SEO and digital marketing results depend on factors outside our control, including search engine algorithms, competitive activity, and client execution.
11. Limitation of Liability
To the maximum extent permitted by law, Zaventra and its officers, employees, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or relating to these Terms or the Services, even if advised of the possibility of such damages.
Our aggregate liability arising out of or relating to these Terms will not exceed the greater of (a) the amount paid by you to Zaventra under the applicable SOW in the twelve months preceding the event giving rise to the claim, or (b) USD 1,000.
12. Indemnification
You agree to defend, indemnify, and hold harmless Zaventra and its officers, employees, contractors, and affiliates from any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from (a) content, data, or materials you provide, (b) your use of the Services in violation of these Terms or applicable law, or (c) your infringement of any third-party right.
13. Termination
Either party may terminate an active engagement as set out in the applicable SOW. We may suspend or terminate your access to the website at any time for conduct that we reasonably believe violates these Terms or is otherwise harmful to Zaventra, our clients, or third parties. Sections of these Terms that by their nature should survive termination will survive, including provisions on intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the jurisdiction in which Zaventra is established, without regard to conflict-of-laws principles. The parties will first attempt to resolve any dispute through good-faith negotiation. If a dispute cannot be resolved informally within 30 days, the parties agree to the exclusive jurisdiction of the competent courts in that jurisdiction, unless a binding arbitration provision is set out in an executed SOW.
15. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page indicates when these Terms were most recently revised. Material changes will be communicated through the website or by other reasonable means. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
16. Miscellaneous
These Terms, together with any executed SOW, constitute the entire agreement between you and Zaventra with respect to the Services and supersede all prior or contemporaneous understandings. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right or provision is not a waiver of that right or provision. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
17. Contact
Questions about these Terms can be sent to legal@zaventra.io or through our contact page.